Enso ConnectEnso Connect Introduces AI Escalations
87% of consumers say the option to reach a human is essential when a company uses AI for customer service, according to a 2026 Gartner survey.
Because trust means knowing a person is there when it matters.
That's what AI escalations are for. So you stay in control.
Enso AI manages escalations at three levels:
✔️ a notification when AI can't answer, ✔️ an in-thread note explaining why a conversation needs attention and what to do next, ✔️ tag-triggered workflows that message you, your staff, or your vendors directly.
Emergencies reach the right person. Opportunities don't slip by. Your team spends time where human judgement matters.
See our cofounder and CEO Francois Gouelo demonstrate how Enso operators keep a human in the loop for any situation with AI escalations.
Talk to us to see it working on your own listings.
#ShortTermRental #VacationRentals #GuestExperience #AIinHospitality #PropertyManagement
Operators can maintain control over guest communications by having AI automatically escalate complex issues to human staff via notifications, in-thread notes, or tag-triggered workflows.
Digested by the STR Tech Report Tech Drops desk. Every drop is dated and sourced.