Tech Drops
What changed in short-term-rental software — every vendor feature drop, dated and sourced.
OwnerRezSeptember Product Update - OwnerRez MCP, PM Automated Expenses, Google Hotels channel integration, and enhancements aplenty!
OwnerRez released its September Product Update featuring the new OwnerRez MCP, automated expenses for property managers, and a Google Hotels channel integration.
Operator impact: Operators can leverage the new OwnerRez MCP, automated PM expenses, and direct Google Hotels integration to streamline property management and expand booking channels.
Natalie Onions Joins KeyData as Vice President of Customer Success
KeyData has appointed Natalie Onions as its new Vice President of Customer Success to lead customer experience and journey initiatives.
Operator impact: Operators can expect a renewed focus on customer journey and support experiences under new customer success leadership.
Expense management just got easier
ProHost AI introduced two new expense management features: one-click expense logging from inbox PDF invoices and receipts, and an Expense Approvals Hub to manage team payments and approval rules.
Operator impact: Operators can automatically log expenses from PDF invoices in their inbox and manage approvals and team payments from a centralized hub.
BeyondBeyond is now the exclusive revenue management partner for the Simon Lehmann Academy
Beyond has established an exclusive partnership with the Simon Lehmann Academy to provide revenue management expertise and education.
Operator impact: Operators can benefit from specialized revenue management training and insights through this exclusive educational partnership.
OwnerRez MCP, Automated Expenses, and Google Hotels Integration
OwnerRez released its new MCP AI assistant integration, Automated Expenses for property managers, and a direct Google Hotels channel integration.
Operator impact: Operators can now automate expense tracking, connect directly to Google Hotels, and leverage the new OwnerRez MCP AI capabilities.
HostawayIntroducing the Mobile Owner Experience
Hostaway has launched a mobile owner experience allowing property owners to self-serve information like statements and property performance.
Operator impact: Operators can reduce manual communication by allowing property owners to view statements, performance, and book stays directly via a mobile experience.
ConduitAugusto Arnold has joined Conduit as a Member of Technical Staff
Augusto Arnold, former CTO of Turno, has joined Conduit as a Member of Technical Staff to lead engineering and product development.
Operator impact: Operators benefit from Conduit's strengthened engineering team led by a former Turno CTO to build hospitality-focused software.
Length of Stay pricing is available for Streamline in Beyond
Beyond has introduced Length of Stay pricing specifically for Streamline users, allowing them to manage stay-length rules directly within the platform.
Operator impact: Operators using Streamline can now manage stay-length rules and pricing strategy directly within Beyond, simplifying their workflow.
TrellisTrellis Announces Official Partnership with Hospitable.com
Trellis has officially partnered with Hospitable.com, adding it to their existing integrations with Guesty and Hostaway.
Operator impact: Operators using Hospitable can now integrate Trellis's AI-native tools directly into their existing property management system.
AI Phone: a smarter way to stay connected
ProhostAI has launched AI Phone, featuring an AI Receptionist that manages voice calls and SMS, alongside call recordings, transcripts, and summaries.
Operator impact: Operators can automate guest phone calls and SMS with an AI receptionist, ensuring 24/7 coverage and capturing call recordings and summaries directly in their system.
Short-term rental leaders unite behind new operator education as the industry professionalises
Beyond has partnered with Simon Lehmann's new STR Academy, alongside Guesty, Pikl, and Breezeway, as an exclusive category partner to support operator education.
Operator impact: Operators gain access to professionalized industry education and resources backed by leading STR technology providers.
Hotel Early Check-In: A Workflow for Requests and Approvals
Conduit introduced a dedicated workflow for managing hotel early check-in requests, tracking room readiness, and sending automated approvals.
Operator impact: Operators can automate early check-in requests, readiness tracking, and approvals to streamline guest arrivals.
Introducing Needs Review for ProhostAI's AI Memory
ProhostAI has launched 'Needs Review', a new feature within AI Memory that automatically audits existing memories and flags conflicts, knowledge gaps, outdated information, and safety concerns.
Operator impact: Operators can easily audit and resolve conflicting, outdated, or property-specific information used by their AI guest communication tools.
PriceLabsMeet Athena, your AI revenue analyst
PriceLabs introduced Athena, an AI revenue analyst agent that monitors portfolios, flags anomalies, and sends recommended actions directly to user accounts and inboxes.
Operator impact: Operators can join a waitlist to access an AI assistant that monitors portfolios, flags anomalies, and recommends revenue management actions.
BoomBoom is built on the full NextPax Supply API
Boom integrated the full NextPax Supply API, allowing property managers to run channels, rates, reservations, messaging, and promotions directly in Boom.
Operator impact: Property managers can manage channels, rates, reservations, messaging, and promotions in one place directly within Boom.
Introducing OwnerRez MCP!
OwnerRez introduced OwnerRez MCP, allowing users to connect AI assistants like Claude and ChatGPT to their account data. It is previewing at VRMA International with a rollout coming soon.
Operator impact: Operators can connect AI assistants to query their OwnerRez data for quick answers, analysis, and dashboards.
ChekinSwitch security deposits on or off by channel with Chekin and Hospitable
Chekin highlighted its integration capabilities with Hospitable.com, allowing property managers to customize and toggle security deposit requirements based on the booking channel.
Operator impact: Operators can automatically apply different security deposit rules depending on whether a guest booked via Airbnb or Booking.com.
Hype vs Reality: How STR Operators Are Really Using AI
Hostaway released its 2026 STR AI Benchmark Report, surveying over 700 short-term rental operators globally to analyze how they are utilizing AI in their businesses.
Operator impact: Operators can benchmark their own AI adoption and strategies against data from over 700 global short-term rental managers.
HospitableSeamless tasks with backup teammates and Inbox improvements! October 2, 2026
Hospitable introduced backup teammate assignments for tasks, unverified guest notifications for Booking.com, delayed messaging until payment confirmation, and Wi-Fi QR codes in the Guest Portal. Additionally, they added a Split Payout preview for Owner Payouts and improved Booking.com Request to Book flows.
Operator impact: Operators can now assign backup teammates to tasks, view unverified Booking.com guest banners, delay messages until payment is confirmed, share Wi-Fi via QR codes, and preview split payouts for owners.
SuiteOpSuiteOp Teases the Biggest Release in Its History with AI Agents for Operations
SuiteOp announced an upcoming major release featuring AI agents that automate daily operational tasks like building cleaning schedules, rerouting cleaners, and drafting repair tasks.
Operator impact: Operators can consolidate verification, access, upsells, cleaning, and maintenance into a single platform with AI agents automating daily scheduling and task creation.
Property checklist templates
Conduit introduced property checklist templates, allowing users to build task checklists once and reuse them across properties for recurring work like turnovers, inspections, and maintenance.
Operator impact: Operators can standardize operations and ensure consistent quality across 50-150 units by deploying uniform checklists for recurring tasks.
BreezewayQ3 2026 Breezeway Product Updates
Breezeway released its Q3 2026 product updates, featuring AI guest messaging, task assignment suggestions, and a Guesty unified inbox integration.
Operator impact: Operators can leverage new AI guest messaging, task assignment suggestions, and a Guesty unified inbox integration to streamline operations and communication.
Beyond Horizons: Get more from every property
Beyond launched 'Beyond Horizons', a major product campaign and positioning initiative focused on helping property managers optimize every property's booking potential and rates.
Operator impact: Operators can leverage Beyond's updated framework and tools to capture off-season bookings and systematically increase annual rates.
TrackIQ – Your AI Teammate for Everyday Operations
Track has introduced TrackIQ, an AI-powered assistant designed to help with everyday property management operations within TrackPMS.
Operator impact: Operators can leverage AI assistance directly within TrackPMS to streamline daily property management tasks and operations.
GuestyGuesty Partners with Column for Integrated Banking Infrastructure
Guesty has partnered with Column to integrate banking infrastructure directly with its property management system, enabling automated bank reconciliation and faster owner distributions.
Operator impact: Operators can automate bank reconciliation and speed up owner distributions by connecting their property management data directly with their banking ledger.
ProhostAI Introduces Chained Workflows, AI Memory Updates, and Recurring Cleans
ProhostAI has released several new features, including chained workflows, updates to its AI Memory, and support for recurring cleans.
Operator impact: Property managers can now utilize chained workflows, updated AI Memory, and recurring cleans to further automate and streamline their operations.
Hostaway September Release Updates
Hostaway introduced updates to its AI assistant, CoHost, allowing it to prepare actions (messages, tasks, review replies, date blocks) for approval, answer questions about owner statements, and pull answers from the AI Replies knowledge base.
Operator impact: Operators can now use CoHost to draft messages, create tasks, reply to reviews, and block dates for owner stays with a preview step before anything is sent or finalized.
Enso ConnectEnso Connect Introduces AI Escalations
Enso Connect has introduced AI escalations that manage guest communication handoffs at three levels, including notifications, in-thread notes, and tag-triggered workflows.
Operator impact: Operators can maintain control over guest communications by having AI automatically escalate complex issues to human staff via notifications, in-thread notes, or tag-triggered workflows.
Controller, our new AI daily operations feed
Breezeway launched Controller, an AI-powered daily operations feed that alerts operators to issues early in the morning and drafts cleaner communications.
Operator impact: Operators can identify operational issues early in the morning and automatically draft messages to cleaners.
WheelhouseLength of Stay Pricing
Wheelhouse launched its Length of Stay (LOS) Pricing offering, featuring custom rules for days of the week, seasons, events, and time-based configurations. It is currently integrated with Streamline, with Track in Beta.
Operator impact: Operators can now configure layered Length of Stay pricing rules, discounts, and premiums directly in Wheelhouse to optimize revenue for different stay lengths.
HostfullyNew in Hostfully: More Mobile Tools + a Refreshed Desktop App
Hostfully updated its Mobile App to allow editing of property settings and access to the Booking Pipeline, while refreshing the Desktop App with a new sidebar navigation, three-column layouts, and an improved Calendar experience.
Operator impact: Operators can now edit key property settings and access the Booking Pipeline on the go via mobile, and navigate a more streamlined desktop interface.
Proptonomy AI answers guests 24/7 and automates maintenance tasks
Proptonomy highlighted its AI operations manager capabilities, which answers guest inquiries 24/7 in their native language and automatically converts requests into tasks for cleaners or handymen.
Operator impact: Operators can automate guest communication and maintenance dispatch, reducing manual coordination and response times.
Beyond Horizons is here!
Beyond launched 'Beyond Horizons', introducing Owner Hub, Advanced Connectivity via API and MCP server access, and Performance Manager alongside over 40 other updates.
Operator impact: Operators can now access Owner Hub for consolidated reporting, Advanced Connectivity for API and MCP server access, and Performance Manager to track portfolio performance.
Beyond Horizons: Get more from every property
Beyond launched its 'Beyond Horizons' campaign, focusing on helping property managers get more value, off-season bookings, and annual rate increases from every property.
Operator impact: Operators can leverage Beyond's new positioning and product direction to optimize off-season bookings and increase annual rates.
PriceLabs now integrates with Book With Haven
PriceLabs has launched a direct integration with Book With Haven, enabling automated synchronization of rates, minimum stay restrictions, check-in/check-out rules, extra person fees, and discounts.
Operator impact: Operators can automatically sync price updates, minimum stays, and extra guest fees directly to their Book With Haven direct booking site.
AvantioAvantio launches Mid-Term Rentals platform
Avantio has launched a dedicated Mid-Term Rentals platform to support hybrid inventory management and 1 to 6-month bookings.
Operator impact: Operators can now manage 1 to 6-month corporate and remote worker stays alongside their short-term inventory in a single system.
New integration: CartStack ✨
Hostfully has integrated with CartStack to help vacation rental operators recapture lost online bookings through automated email recovery campaigns.
Operator impact: Operators can recover abandoned direct bookings and drive more direct revenue using automated, personalized email triggers.
Guesty and Column Partner to Bring Purpose-Built Banking to Property Managers
Guesty has partnered with Column to integrate purpose-built banking infrastructure, including deposit and trust accounts, directly with its property management system.
Operator impact: Operators can access automated bank reconciliation and faster owner distributions through integrated deposit and trust accounts designed for STR operations.
11 new partners just joined the Hostaway Marketplace
Hostaway added 11 new partners to its marketplace, including Safeguest, Bookably, INTO AI, BaseNest LLC, AirDNA, oh-stay, AvaHost.ai, RNTX, Tallybreeze, Aquamind Pools, and Jack Club.
Operator impact: Property managers can now directly connect and sync these 11 new tools with their Hostaway platform to streamline operations.
More of your Booking.com listing now syncs from Hostaway
Hostaway has introduced four new updates that sync more Booking.com listing setup details directly from the Hostaway platform.
Operator impact: Operators can manage more of their Booking.com listing details directly within Hostaway, reducing the need to switch platforms.
StayfiAI Insights in Market Dashboards
PriceLabs has introduced AI Insights in Market Dashboards, which automatically analyzes charts to explain market changes, busy seasons, and competitor comparisons.
Operator impact: Operators can quickly understand market trends and build custom competitor sets using natural language queries without manually analyzing complex charts.
Concierge Upsells: The AI that turns a guest's request into an offer
Breezeway introduced Concierge Upsells, allowing its AI guest messaging agent to automatically offer paid early check-ins, late checkouts, and mid-stay cleans based on predefined rules.
Operator impact: Operators can automatically generate incremental revenue from early check-ins, late checkouts, and mid-stay cleans without manual staff intervention.
With Chekin, upsells show up at the right moment of the guest journey
Chekin showcased its automated upselling features that prompt guests to purchase add-on services like late check-out, breakfast, or parking during their digital guest journey.
Operator impact: Operators can drive incremental revenue by offering automated add-ons like late check-outs and parking directly during the digital guest check-in flow.
Trellis Joins Expo Renta Vacacional Pacific Summit Conference 2026 as Official Partner Sponsor
Trellis has officially signed on as a Partner Sponsor for the Expo Renta Vacacional Pacific Summit Conference 2026 in Puerto Vallarta.
Operator impact: Operators attending the Pacific Summit can connect directly with Trellis to learn about their AI-driven operational and guest management tools.
Ask Your Portfolio Anything: Introducing HostBuddy MCP
HostBuddy introduced HostBuddy MCP, allowing users to connect HostBuddy to Claude, ChatGPT, or Gemini to ask questions about guests, properties, Journeys, and upsells in plain language.
Operator impact: Operators can query their entire portfolio's data using natural language through LLMs like Claude, ChatGPT, or Gemini.
HostBuddy MCP is here
HostBuddy launched HostBuddy MCP, connecting user accounts to external AI assistants (Claude, ChatGPT, Gemini) to allow natural language queries about portfolio performance and guest issues.
Operator impact: Operators can now query their entire property portfolio using plain language through popular AI assistants like ChatGPT or Claude.
Conduit AI Chat Agents Suggest Personalized Guest Experiences
Conduit showcased how its AI chat agents can dynamically suggest local experiences and services, such as yacht charters or car rentals, within guest conversations based on booking details and guest queries.
Operator impact: Operators can automate the promotion and request-handling of high-value local experiences and services directly within guest chat conversations.
Seasonal Cancellation Policy for Airbnb
Track added support for configuring and syncing seasonal cancellation policies directly to Airbnb via TrackDistribution.
Operator impact: Operators can now automate and enforce different Airbnb cancellation policies based on seasonal periods.
Unified Promotions for Direct and Channel Promotions Strategy
Track introduced Unified Promotions to streamline promotion strategies across direct and channel distribution systems.
Operator impact: Operators can now manage and sync unified promotions across both direct booking channels and external distribution channels seamlessly.
The Full Guest Picture, No Matter the Channel
Track enhanced guest profile aggregation across TrackDistribution and TrackPMS to provide a unified view of guest data.
Operator impact: Operators can access comprehensive guest profiles and data regardless of which booking channel the guest used.
Your Bills, Better Connected
Track updated its PMS billing features to offer better connectivity and management of bills.
Operator impact: Operators benefit from improved bill management and connectivity within TrackPMS.
Plugin Library
Wheelhouse released the Wheelhouse Plugin Library, allowing users to connect revenue management skills directly to AI clients like Claude, Cursor, and ChatGPT, while improving MCP efficiency by up to 96%.
Operator impact: Operators using AI agents can now easily install pre-built revenue management skills to analyze pacing, price changes, and portfolio performance in plain English.
20+ new data series available on your Pricing Chart
Wheelhouse added over 20 new data series to its Pricing Chart, bringing the total to 43. These include settings overlays, pricing engine breakdowns, neighborhood occupancy data, and dynamic custom rate modifiers.
Operator impact: Operators can now overlay individual settings, model recommendations, and neighborhood occupancy data directly on their pricing charts for more precise rate analysis.