ConduitSet your own warm-transfer wait time
Users can now configure custom wait times for AI voice agents during warm-transfers to human staff.
Why it matters for operators
Operators can optimize the guest experience by adjusting how long AI voice agents wait before transferring a call to a live team member.
Voice agents that warm-transfer a call to a person can now use a wait time you configure, so the hand-off matches how quickly your team picks up instead of a fixed default.
Digested by the STR Tech Report Tech Drops desk. Every drop is dated and sourced.