About Smartiz
**The problem it solves** Hotel and short-term-rental operators get the same WhatsApp questions over and over (what's the Wi-Fi, where's parking, how do I extend my stay) and every one of them eats into front-desk or operator time, with response delays hurting the guest experience. **What Smartiz does** Smartiz is an agentic-AI guest-communication platform on WhatsApp for hotels and short-term-rental operators. The platform handles inbound conversations end-to-end: it classifies intent, detects sentiment, generates personalised replies, and converts messages into operational tasks for cleaning, maintenance, and reception teams. **How it works** The operator connects their WhatsApp business number and feeds property and stay context. Smartiz's agentic AI runs guest interactions autonomously rather than as a copilot, drafting and sending replies, asking clarifying questions when needed, and escalating to a human only on exception. Tasks generated from guest messages flow into the operator's back-office for assignment and tracking. **Who it's for** Independent hotels and small-to-mid-portfolio short-term-rental operators (typically 1–50 properties) in Switzerland and Western Europe who want to automate first-line guest messaging without hiring a 24/7 front-desk shift.
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Frequently Asked Questions
What is Smartiz?
**The problem it solves** Hotel and short-term-rental operators get the same WhatsApp questions over and over (what's the Wi-Fi, where's parking, how do I extend my stay) and every one of them eats into front-desk or operator time, with response delays hurting the guest experience. **What Smartiz does** Smartiz is an agentic-AI guest-communication platform on WhatsApp for hotels and short-term-rental operators. The platform handles inbound conversations end-to-end: it classifies intent, detects sentiment, generates personalised replies, and converts messages into operational tasks for cleaning, maintenance, and reception teams. **How it works** The operator connects their WhatsApp business number and feeds property and stay context. Smartiz's agentic AI runs guest interactions autonomously rather than as a copilot, drafting and sending replies, asking clarifying questions when needed, and escalating to a human only on exception. Tasks generated from guest messages flow into the operator's back-office for assignment and tracking. **Who it's for** Independent hotels and small-to-mid-portfolio short-term-rental operators (typically 1–50 properties) in Switzerland and Western Europe who want to automate first-line guest messaging without hiring a 24/7 front-desk shift.