About Qualitando
**The problem it solves** Hotels and restaurants struggle to collect systematic guest feedback, manage online reputation, communicate across the guest journey, and drive upsell revenue without a dedicated marketing team or multiple disconnected tools. **What Qualitando does** Qualitando is an all-in-one guest communication and reputation management platform for hotels, restaurants, and hospitality businesses, founded in 2011 and headquartered in Milan, Italy, with more than 1,000 customer deployments. **How it works** The core capability is structured guest-feedback collection through customizable digital questionnaires and quality surveys sent automatically at key points in the guest journey. Review-stimulation tools prompt satisfied guests to post on TripAdvisor, Google, and OTA platforms directly from a survey response; a Wi-Fi hotspot module captures guest contact data at check-in and feeds the CRM; newsletter and email automation send segmented campaigns to past guests; and an SMS module handles time-sensitive messages. A web-app concierge layer supports in-stay upsell of services and experiences, and an analytics dashboard tracks NPS, satisfaction, and review volume. **Who it's for** Independent hotels, hotel chains, resorts, and restaurant operators in Italy and broader European markets seeking one platform covering guest satisfaction measurement, reputation monitoring, and marketing to past guests.
Qualitando Pricing
Pricing information not available
Visit website for pricingNeed Help Choosing?
Book a free call to discuss if Qualitando fits your needs.
Frequently Asked Questions
What is Qualitando?
**The problem it solves** Hotels and restaurants struggle to collect systematic guest feedback, manage online reputation, communicate across the guest journey, and drive upsell revenue without a dedicated marketing team or multiple disconnected tools. **What Qualitando does** Qualitando is an all-in-one guest communication and reputation management platform for hotels, restaurants, and hospitality businesses, founded in 2011 and headquartered in Milan, Italy, with more than 1,000 customer deployments. **How it works** The core capability is structured guest-feedback collection through customizable digital questionnaires and quality surveys sent automatically at key points in the guest journey. Review-stimulation tools prompt satisfied guests to post on TripAdvisor, Google, and OTA platforms directly from a survey response; a Wi-Fi hotspot module captures guest contact data at check-in and feeds the CRM; newsletter and email automation send segmented campaigns to past guests; and an SMS module handles time-sensitive messages. A web-app concierge layer supports in-stay upsell of services and experiences, and an analytics dashboard tracks NPS, satisfaction, and review volume. **Who it's for** Independent hotels, hotel chains, resorts, and restaurant operators in Italy and broader European markets seeking one platform covering guest satisfaction measurement, reputation monitoring, and marketing to past guests.