Airbnb
About Airbnb
An online peer-to-peer marketplace with over 5 million unique accommodations & experiences available in 191 countries.
What sets them apart
A leading global marketplace connecting millions of hosts and guests with a vast inventory of unique stays and integrated booking, payment, and host tools.
Key Capabilities
Online booking & reservation management; Payment processing and host payouts; Guest-host messaging and support; Review and rating system; Listing creation and management (photos
descriptions
amenities); Calendar and availability synchronization; Pricing suggestions / Smart Pricing; Host analytics and reporting; Experiences booking; Guest verification and trust & safety features
Company Information
Founded
2007
Headquarters
San Francisco, California, USA
Company Size
500+
Total Funding
Public company (raised multiple private rounds prior to IPO)
Airbnb Pricing
Flexible Pricing
Per-booking percentage fees. Split-fee model: hosts pay ~3% and guests pay ~6–12% (variable by reservation). Alternate host-only model: hosts pay ~14–16% of the booking subtotal. Fees apply to the booking subtotal (nightly rate, cleaning fee, other mandatory fees). No subscription, tiered plans, or free trial/free tier found.
Airbnb
Average
What Users Say
User sentiment for Airbnb is mixed: many travelers praise the platform for its large selection of unique and diverse accommodations and an easy-to-use interface, while a substantial portion of reviewers report serious issues with customer support, refunds, cancellations, and occasional mismatches between listings and reality. Strengths repeatedly cited are variety of listings, platform usability, and community/unique-stay experience; common concerns are slow or unhelpful customer service, refund and dispute handling, and inconsistent enforcement of policies.
Need Help Choosing?
Book a free call to discuss if Airbnb fits your needs.
Frequently Asked Questions
What is Airbnb?
An online peer-to-peer marketplace with over 5 million unique accommodations & experiences available in 191 countries.
What features does Airbnb offer?
Airbnb key features include: Online booking & reservation management; Payment processing and host payouts; Guest-host messaging and support; Review and rating system; Listing creation and management (photos, descriptions, amenities); Calendar and availability synchronization; Pricing suggestions / Smart Pricing; Host analytics and reporting; Experiences booking; Guest verification and trust & safety features.
Does Airbnb have an API?
Airbnb API availability: No.
Does Airbnb have a mobile app?
Airbnb mobile app availability: Both.