Get Absolutely
About Get Absolutely
**The problem it solves** STR property managers handle in-stay maintenance and guest issues through phone calls and text threads, lacking a structured workflow for receiving problems, sourcing vendors, and documenting resolution. **What Get Absolutely does** Get Absolutely is a home services coordination and guest issue management platform for short-term rental operators. The platform allows property managers to receive maintenance problems and guest-reported issues through multiple channels, including WhatsApp, Facebook Messenger, a web portal, and iOS and Android apps, and routes them through a structured resolution workflow. **How it works** Guests can be onboarded to the app before arrival to report problems directly during their stay. When an issue is raised, Get Absolutely notifies the property owner and can automatically solicit quotes from the operator's preferred service providers or from its network of vetted home service professionals sourced via Thumbtack. An AI-assisted review of quotes helps operators assess pricing and select vendors. Once a job is complete, the service professional uploads their invoice and photographic proof; if the guest oversaw the work, they can approve or deny completion before the job is formally closed, creating a documented audit trail per maintenance event. **Who it's for** Short-term rental property managers and hosts wanting a structured, technology-mediated process for handling in-stay problems, from individual hosts through to management companies standardising maintenance response.
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What is Get Absolutely?
**The problem it solves** STR property managers handle in-stay maintenance and guest issues through phone calls and text threads, lacking a structured workflow for receiving problems, sourcing vendors, and documenting resolution. **What Get Absolutely does** Get Absolutely is a home services coordination and guest issue management platform for short-term rental operators. The platform allows property managers to receive maintenance problems and guest-reported issues through multiple channels, including WhatsApp, Facebook Messenger, a web portal, and iOS and Android apps, and routes them through a structured resolution workflow. **How it works** Guests can be onboarded to the app before arrival to report problems directly during their stay. When an issue is raised, Get Absolutely notifies the property owner and can automatically solicit quotes from the operator's preferred service providers or from its network of vetted home service professionals sourced via Thumbtack. An AI-assisted review of quotes helps operators assess pricing and select vendors. Once a job is complete, the service professional uploads their invoice and photographic proof; if the guest oversaw the work, they can approve or deny completion before the job is formally closed, creating a documented audit trail per maintenance event. **Who it's for** Short-term rental property managers and hosts wanting a structured, technology-mediated process for handling in-stay problems, from individual hosts through to management companies standardising maintenance response.