Dharma Group
About Dharma Group
**The problem it solves** Hospitality operators managing hotels, serviced apartments, or vacation rentals face fragmented operations: guest messages arrive across multiple channels, maintenance tasks fall through the gaps, and housekeeping coordination relies on manual handoffs that create delays and inconsistency. **What Dharma Group does** Dharma Group is a hospitality technology company providing an AI-powered operations platform, Dharma OPS, that centralises guest communication, task management, team coordination, and housekeeping scheduling for hotels, serviced apartments, and vacation rental operators. **How it works** An AI Guest Concierge handles inbound guest queries across SMS, WhatsApp, Facebook Messenger, email, Airbnb, and Booking.com through a single unified inbox. An AI Sales Chatbot converts enquiries into direct bookings and surfaces upsell offers. Booking events and guest messages automatically trigger task creation and dispatch to the appropriate team member. A Staff Knowledge Hub stores property-specific guidelines and response templates. For vacation rental operators, Dharma bundles LosjiTech PMS for reservation management and Rentals United for channel distribution and dynamic pricing alongside the OPS module. **Who it's for** Independent hotel operators, boutique accommodation providers, and professional vacation rental managers seeking to reduce manual coordination while improving guest response times across multi-channel operations.
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Frequently Asked Questions
What is Dharma Group?
**The problem it solves** Hospitality operators managing hotels, serviced apartments, or vacation rentals face fragmented operations: guest messages arrive across multiple channels, maintenance tasks fall through the gaps, and housekeeping coordination relies on manual handoffs that create delays and inconsistency. **What Dharma Group does** Dharma Group is a hospitality technology company providing an AI-powered operations platform, Dharma OPS, that centralises guest communication, task management, team coordination, and housekeeping scheduling for hotels, serviced apartments, and vacation rental operators. **How it works** An AI Guest Concierge handles inbound guest queries across SMS, WhatsApp, Facebook Messenger, email, Airbnb, and Booking.com through a single unified inbox. An AI Sales Chatbot converts enquiries into direct bookings and surfaces upsell offers. Booking events and guest messages automatically trigger task creation and dispatch to the appropriate team member. A Staff Knowledge Hub stores property-specific guidelines and response templates. For vacation rental operators, Dharma bundles LosjiTech PMS for reservation management and Rentals United for channel distribution and dynamic pricing alongside the OPS module. **Who it's for** Independent hotel operators, boutique accommodation providers, and professional vacation rental managers seeking to reduce manual coordination while improving guest response times across multi-channel operations.