About TrustYou
**The problem it solves** Hotel chains and professional STR managers running large portfolios need to monitor and respond to guest reviews scattered across dozens of OTAs, while pulling structured insights out of feedback at scale. **What TrustYou does** TrustYou is a Munich-based hospitality technology company providing a guest feedback and reputation management platform. It aggregates reviews from 200+ sources including Booking.com, Google, TripAdvisor, and Airbnb into a unified inbox used by hospitality businesses globally. **How it works** Core modules include a multi-channel review inbox, AI sentiment analysis that categorises feedback across 200+ topics, AI-generated response drafts via ResponseAI, and post-stay survey tools with NPS measurement. The Customer Experience Platform centralises reviews and survey data with ML-based insights that surface service gaps by property or portfolio. Competitive benchmarking tracks TrustScore trends against market peers. A Customer Data Platform consolidates guest data into unified profiles for segmented marketing. The platform integrates with major PMS and channel management systems via API. **Who it's for** Hotel chains and enterprise hospitality groups, plus professional STR property managers running large portfolios that need structured reputation monitoring and response workflows across multiple OTA channels.
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What is TrustYou?
**The problem it solves** Hotel chains and professional STR managers running large portfolios need to monitor and respond to guest reviews scattered across dozens of OTAs, while pulling structured insights out of feedback at scale. **What TrustYou does** TrustYou is a Munich-based hospitality technology company providing a guest feedback and reputation management platform. It aggregates reviews from 200+ sources including Booking.com, Google, TripAdvisor, and Airbnb into a unified inbox used by hospitality businesses globally. **How it works** Core modules include a multi-channel review inbox, AI sentiment analysis that categorises feedback across 200+ topics, AI-generated response drafts via ResponseAI, and post-stay survey tools with NPS measurement. The Customer Experience Platform centralises reviews and survey data with ML-based insights that surface service gaps by property or portfolio. Competitive benchmarking tracks TrustScore trends against market peers. A Customer Data Platform consolidates guest data into unified profiles for segmented marketing. The platform integrates with major PMS and channel management systems via API. **Who it's for** Hotel chains and enterprise hospitality groups, plus professional STR property managers running large portfolios that need structured reputation monitoring and response workflows across multiple OTA channels.