SmartHotel
About SmartHotel
Innovative solutions for apartments, vacation rentals, guest houses, and hotels - ensuring seamless, AI-powered, and personalized Guest Experiences. Deliver exceptional stays for your Guests and drive your revenue growth.
What sets them apart
A contactless guest communication platform that combines remote check-in, multi-channel messaging and chatbot automation with operational tools and digital-key integrations to improve guest experience and staff efficiency.
Key Capabilities
Remote check-in up to 2 weeks before arrival; Multi-channel mass guest messaging (WhatsApp
Messenger
SMS
Email); Facebook Messenger chatbot for automated guest services and ordering; Guest Area for booking management
payments
digital keys and self-service; Mobile staff app for housekeeping
maintenance
task and request management; Integrations with major PMS platforms (Guestline
Mews
Protel
KWHotel
etc.); Digital key integrations via Tedee smart locks; Analytics dashboards (reaction times
check-in rates) and smart translation/shift-diary/meal-control features
Company Information
Founded
2019
Headquarters
Warszawa, Poland
Company Size
11-50
Total Funding
€880,000+ (EU R&D grants)
Website
mysmarthotel.comSmartHotel Pricing
Pricing information not available
Visit website for pricingWhat Users Say
Overall sentiment for SmartHotel is generally positive: users praise ease of use, quick integration with existing PMS/finance systems, strong customer support, and effective guest communication features (remote check-in, mass messaging, digital guidebooks). Common concerns are an aging or clunky UI, occasional stability issues (freezing), and some reports of slower customer-support responsiveness for certain requests. The product is best suited for small to mid-size hotels, apartments, and guesthouses looking for a cost-effective, contactless guest-communication and PMS integration solution.
Need Help Choosing?
Book a free call to discuss if SmartHotel fits your needs.
Frequently Asked Questions
What is SmartHotel?
Innovative solutions for apartments, vacation rentals, guest houses, and hotels - ensuring seamless, AI-powered, and personalized Guest Experiences. Deliver exceptional stays for your Guests and drive your revenue growth.
What features does SmartHotel offer?
SmartHotel key features include: Remote check-in up to 2 weeks before arrival; Multi-channel mass guest messaging (WhatsApp, Messenger, SMS, Email); Facebook Messenger chatbot for automated guest services and ordering; Guest Area for booking management, payments.
Does SmartHotel have an API?
SmartHotel API availability: Unknown.
Does SmartHotel have a mobile app?
SmartHotel mobile app availability: Both.