DACK
About DACK
Dack (Dack Inc., an Operto company) is a mobile-first guest experience platform for short-term rental operators that centralizes guest messaging, verification, contactless check-in, digital access and post-booking upsells in a unified operator portal. It helps property managers automate guest journeys, coordinate cleaning/maintenance, and increase ancillary revenue through in-app enhancements and personalized guides.
What sets them apart
A hardware-agnostic, mobile-first guest experience platform that combines guest verification, messaging, upsells and broad smart-lock/PMS integrations into a single operator portal.
Key Capabilities
Guest verification (phone/email validation
biometric/ID scan
facial recognition)
Mobile-first digital guest guide and property information
Guest messaging and automated communications (multi-channel
upsell messaging)
Stay enhancements & upsells (early check-in
pet fees
add-ons
concierge services)
Digital access management and smart lock integrations (remote codes
automated check-in/out)
Smart home & IoT control (thermostats
lighting
noise monitoring
music)
Integrations with 50+ PMS and many smart lock/cloud providers (hardware-agnostic)
Operator portal for guest lifecycle and insights (check-in/out
verification
reporting)
Local recommendations and curated in-app tour guides
Company Information
Founded
2018
Headquarters
Los Angeles, United States
Company Size
11-50
Total Funding
$2.2M
Website
www.dackinc.comDACK Pricing
Pricing information not available
Visit website for pricingWhat Users Say
Publicly available customer testimonials (mostly on Dack’s own site and referenced in the Operto acquisition announcement) are strongly positive: users praise Dack’s mobile-first guest app, upsell capabilities, integrations with PMS and smart locks, and improvements in operational efficiency and ancillary revenue. However, independent third-party reviews on sites like G2, Capterra, and TrustRadius were not found in this research, so verifiable, community-sourced ratings and balanced pros/cons remain limited; prospective buyers should request references or trial access for direct feedback.
Need Help Choosing?
Book a free call to discuss if DACK fits your needs.
Frequently Asked Questions
What is DACK?
Dack (Dack Inc., an Operto company) is a mobile-first guest experience platform for short-term rental operators that centralizes guest messaging, verification, contactless check-in, digital access and post-booking upsells in a unified operator portal. It helps property managers automate guest journeys, coordinate cleaning/maintenance, and increase ancillary revenue through in-app enhancements and personalized guides.
What features does DACK offer?
DACK key features include: Guest verification (phone/email validation, biometric/ID scan, facial recognition), Mobile-first digital guest guide and property information, Guest messaging and automated communications (multi-channel.
Does DACK have an API?
DACK API availability: Unknown.
Does DACK have a mobile app?
DACK mobile app availability: Both.