Truvi
About Truvi
Truvi’s risk management technology combines industry-unmatched damage protection and incident resolution services for up to $5million with guest offerings, ensuring peace of mind for property managers, OTAs, hosts and guests.
What sets them apart
Combines AI-driven guest screening and risk scoring with insurance-backed damage protection payouts (up to $5M) and direct claims payouts to property managers.
Key Capabilities
1. ID verification and biometric checks
2. Real-time background checks (including certain registries)
3. AI-driven risk scoring and instant booking statuses (Approved / Flagged / Rejected)
4. Damage protection program with coverage up to $5
000
000 and direct payouts to property managers
5. Claims management and incident resolution with in-house processing
6. Customizable screening and protection rules per property
7. Public API and integrations with major PMS and OTAs (e.g.
Guesty
Hostfully
OwnerRez
Hostaway
Lodgify
Airbnb
Vrbo)
8. Multi-language guest journeys and multi-currency support
9. Mobile apps for iOS and Android to manage screening and claims
10. GDPR-compliant processes and insurance-underwriter backing (not an insurer)
Company Information
Truvi Pricing
Pricing information not available
Visit website for pricingWhat Users Say
User feedback for Truvi is mixed: many professional hosts and property managers praise its guest-screening accuracy, PMS integrations, and ability to automate damage recovery, while a substantial portion of reviews (notably on Trustpilot) report poor customer service, non-transparent fees, and slow or disputed claims processing. Strengths called out repeatedly are effective ID/biometric screening, integration with major PMS platforms, and streamlined claims payouts for some customers; common concerns are aggressive sales/contract practices, unexpected or non‑refundable charges, and inconsistent support/claims handling. The product is best suited for experienced, high-volume short‑term rental managers who prioritize risk mitigation but prospective users should review terms and support SLAs carefully.
Need Help Choosing?
Book a free call to discuss if Truvi fits your needs.
Frequently Asked Questions
What is Truvi?
Truvi’s risk management technology combines industry-unmatched damage protection and incident resolution services for up to $5million with guest offerings, ensuring peace of mind for property managers, OTAs, hosts and guests.
What features does Truvi offer?
Truvi key features include: 1. ID verification and biometric checks 2. Real-time background checks (including certain registries) 3. AI-driven risk scoring and instant booking statuses (Approved / Flagged / Rejected) 4. Damage protection program with coverage up to $5, 000, 000 and direct payouts to property managers 5. Claims management and incident resolution with in-house processing 6. Customizable screening and protection rules per property 7. Public API and integrations with major PMS and OTAs (e.g., Guesty, Hostfully.
Does Truvi have an API?
Yes, Truvi offers an API for integrations.
Does Truvi have a mobile app?
Truvi mobile app availability: Both.