Una by Polydom
About Una by Polydom
Una by Polydom provides an AI "digital employee" for hotels and short-term rentals that autonomously handles guest communications, creates and updates reservations in connected PMSs, and automates operational tasks (cleaning, maintenance, upsells) across multiple channels and languages.
What sets them apart
An AI "digital employee" that operates existing hotel/PMS software stacks end-to-end—handling bookings, multi-channel guest interactions and task workflows autonomously rather than acting as a simple chatbot.
Key Capabilities
24/7 multilingual guest communication across phone, WhatsApp, Telegram, Facebook Messenger, email and website chat (50+ languages)
Natural voice phone call handling with local inbound numbers and multilingual voice support
Direct booking creation, amendment and cancellation via integrations with PMS platforms (e.g., Guesty, Apaleo, Mews)
Automated task dispatch and contextual work-order assignment to cleaning and maintenance teams with TMS integrations
Automated inquiry qualification, lead conversion and upselling to increase direct (commission-free) bookings
Integration Hub / connectors and webhooks for real-time syncing with PMS/CRM and other systems
Escalation workflows that route complex requests to humans while running routine tasks autonomously
Website widgets and QR-code based guest entry points, plus calendar integrations (e.g., Google Calendar)
Company Information
Founded
2024
Headquarters
Washington, DC, United States
Company Size
1-10
Total Funding
Unknown
Website
polydom.aiUna by Polydom Pricing
Pricing information not available
Visit website for pricingWhat Users Say
No verified public user reviews or ratings for Una by Polydom were found on major B2B review platforms (G2, Capterra, TrustRadius, GetApp, Trustpilot, HotelTechReport) during research, so an evidence-based user sentiment summary is not available. Marketing materials and company content emphasize clear strengths: 24/7 autonomous operation, deep integration with PMS/CRM, multilingual support (90+ languages), task automation (bookings, upsells, messaging, task dispatch), and substantial labor cost savings (~$799/month vs. typical human labor). Common user concerns cannot be confirmed from third‑party reviews; potential buyers should evaluate live case studies, pilot deployments, and integration reliability directly with the vendor.
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Frequently Asked Questions
What is Una by Polydom?
Una by Polydom provides an AI "digital employee" for hotels and short-term rentals that autonomously handles guest communications, creates and updates reservations in connected PMSs, and automates operational tasks (cleaning, maintenance, upsells) across multiple channels and languages.
What features does Una by Polydom offer?
Una by Polydom key features include: 24/7 multilingual guest communication across phone, WhatsApp, Telegram, Facebook Messenger, email and website chat (50+ languages), Natural voice phone call handling with local inbound numbers and multilingual voice support, Direct booking creation, amendment and cancellation via integrations with PMS platforms (e.g., Guesty, Apaleo, Mews), Automated task dispatch and contextual work-order assignment to cleaning and maintenance teams with TMS integrations, Automated inquiry qualification, lead conversion and upselling to increase direct (commission-free) bookings.
Does Una by Polydom have an API?
Una by Polydom API availability: Unknown.
Does Una by Polydom have a mobile app?
Una by Polydom mobile app availability: None.