About Liliho
**The problem it solves** Vacation rental managers, particularly in Spain and southern Europe, handle large volumes of repetitive guest messages across WhatsApp and OTA inboxes. Answering check-in, parking, and late-checkout questions in each guest's native language consumes daily time and produces inconsistent replies. **What Liliho does** Liliho is a WhatsApp-first AI guest assistant for vacation rental managers, headquartered in Barcelona and founded in 2023 by operators with direct rental management experience. It automates guest messaging across WhatsApp and a unified inbox, covers the reservation journey from booking confirmation through post-stay review requests, and integrates with PMS platforms including Avantio, Avaibook, and Icnea. The platform interface is available in Spanish, English, Italian, and Portuguese. **How it works** After connecting a PMS and uploading property guides, the AI assistant handles inbound guest conversations 24/7 over WhatsApp, drawing on live reservation data and property content. It authenticates guests by phone number before sharing sensitive information, then replies in real time across more than 150 languages. Automated flows send pre-arrival messages, check-in instructions, and post-stay review requests. Managers can edit or override any message from a central inbox, and upsell automation covers late checkout, parking, and other extras. Pricing is per property per month, quoted by portfolio size. **Who it's for** Independent property managers and small to mid-size vacation rental companies in Spain and broader Europe that rely on WhatsApp as their primary guest channel, with Spanish-first design and European PMS integrations.
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Frequently Asked Questions
What is Liliho?
**The problem it solves** Vacation rental managers, particularly in Spain and southern Europe, handle large volumes of repetitive guest messages across WhatsApp and OTA inboxes. Answering check-in, parking, and late-checkout questions in each guest's native language consumes daily time and produces inconsistent replies. **What Liliho does** Liliho is a WhatsApp-first AI guest assistant for vacation rental managers, headquartered in Barcelona and founded in 2023 by operators with direct rental management experience. It automates guest messaging across WhatsApp and a unified inbox, covers the reservation journey from booking confirmation through post-stay review requests, and integrates with PMS platforms including Avantio, Avaibook, and Icnea. The platform interface is available in Spanish, English, Italian, and Portuguese. **How it works** After connecting a PMS and uploading property guides, the AI assistant handles inbound guest conversations 24/7 over WhatsApp, drawing on live reservation data and property content. It authenticates guests by phone number before sharing sensitive information, then replies in real time across more than 150 languages. Automated flows send pre-arrival messages, check-in instructions, and post-stay review requests. Managers can edit or override any message from a central inbox, and upsell automation covers late checkout, parking, and other extras. Pricing is per property per month, quoted by portfolio size. **Who it's for** Independent property managers and small to mid-size vacation rental companies in Spain and broader Europe that rely on WhatsApp as their primary guest channel, with Spanish-first design and European PMS integrations.