Truvi
About Truvi
Truvi’s risk management technology combines industry-unmatched damage protection and incident resolution services for up to $5million with guest offerings, ensuring peace of mind for property managers, OTAs, hosts and guests.
What sets them apart
Combines AI-driven guest screening and risk scoring with insurance-backed damage protection payouts (up to $5M) and direct claims payouts to property managers.
Key Capabilities
1. ID verification and biometric checks
2. Real-time background checks (including certain registries)
3. AI-driven risk scoring and instant booking statuses (Approved / Flagged / Rejected)
4. Damage protection program with coverage up to $5
000
000 and direct payouts to property managers
5. Claims management and incident resolution with in-house processing
6. Customizable screening and protection rules per property
7. Public API and integrations with major PMS and OTAs (e.g.
Guesty
Hostfully
OwnerRez
Hostaway
Lodgify
Airbnb
Vrbo)
8. Multi-language guest journeys and multi-currency support
9. Mobile apps for iOS and Android to manage screening and claims
10. GDPR-compliant processes and insurance-underwriter backing (not an insurer)
Company Information
Truvi Pricing
Pricing information not available
Visit website for pricingWhat Users Say
User feedback for Truvi is mixed: many professional hosts and property managers praise its guest-screening accuracy, PMS integrations, and ability to automate damage recovery, while a substantial portion of reviews (notably on Trustpilot) report poor customer service, non-transparent fees, and slow or disputed claims processing. Strengths called out repeatedly are effective ID/biometric screening, integration with major PMS platforms, and streamlined claims payouts for some customers; common concerns are aggressive sales/contract practices, unexpected or non‑refundable charges, and inconsistent support/claims handling. The product is best suited for experienced, high-volume short‑term rental managers who prioritize risk mitigation but prospective users should review terms and support SLAs carefully.
Need Help Choosing?
Book a free call to discuss if Truvi fits your needs.