Guestway
About Guestway
Unified AI inbox for guest messaging and smart operations to empower teams, not replace them. Available natively on mobile too!
What sets them apart
Combines AI-driven unified guest communications, IoT device control, and back-of-house operations in one platform to reduce staff hours and improve guest experience.
Key Capabilities
Unified AI Inbox consolidating messages from OTAs, WhatsApp, email and direct bookings
Automated personalized messaging workflows and AI responses
Guest web/mobile app with guest info and IoT device control (smart locks, climate)
Access management including smart lock PIN management and two-factor authentication
Cleaning management and task scheduling with real-time team coordination
Multi-calendar view consolidating listings, reservations and cleaning schedules
Review Center for centralized guest feedback and review management
Business intelligence analytics and performance dashboards
Integrations with major PMS platforms (Guesty, Smoobu, Apaleo)
Planned AI Operations Center and further automations
Company Information
Guestway Pricing
Pricing information not available
Visit website for pricingWhat Users Say
Public feedback for Guestway is overall positive: users praise the platform's AI-powered messaging (Unified AI Inbox), cleaning-management features, and integrations with major PMS/IoT providers for clear time savings and fewer front-desk calls. Key strengths are automation (high % of messages handled), improved operations coordination (especially cleaning), and a user-friendly mobile app; common concerns are limited third‑party review coverage on sites like G2/Capterra, occasional minor app issues/bugs, and requests for more advanced customization and reporting. The available reviews are mostly from app stores and company testimonials rather than major B2B review platforms, so sentiment is positive but based on a smaller set of sources.
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